Today, I am going to provide you with the solution to a common issue faced by Windows 10 users - the problem of remote connection being denied while dialing. Remote connection is an important feature that allows users to access their computers from a different location. However, sometimes users may encounter difficulties when trying to establish a remote connection. In this article, we will discuss the possible causes of this issue and explore various solutions to resolve it.
1. Check Remote Desktop settings
Verify Remote Desktop is enabled
Before attempting to resolve the issue, it is important to check if Remote Desktop is enabled on your Windows 10 computer. To do this, follow these steps:
1. Press the Windows key + X on your keyboard and select "System".
2. In the System window, click on "Remote settings" from the left pane.
If Remote Desktop is not enabled, you can enable it by selecting the option "Allow remote connections to this computer".
Check Firewall settings
In some cases, the Windows Firewall may be blocking the remote connection. To check and adjust the firewall settings, follow these steps:
1. Press the Windows key + I on your keyboard to open the Settings app.
2. Click on "Update & Security" and then select "Windows Security" from the left pane.
3. In the Windows Security window, click on "Firewall & network protection".
4. Ensure that the firewall is not blocking the remote connection by clicking on "Allow an app through firewall".
2. Verify Remote Desktop Protocol (RDP) is functioning correctly
Restart Remote Desktop Services
If the Remote Desktop Protocol (RDP) is not functioning correctly, restarting the Remote Desktop Services may help resolve the issue. Follow these steps to restart the services:
1. Press the Windows key + R on your keyboard to open the Run dialog box.
2. Type "services.msc" and press Enter to open the Services window.
3. Scroll down and locate "Remote Desktop Services".
4. Right-click on "Remote Desktop Services" and select "Restart".
3. Check for conflicting software
Disable third-party firewalls or antivirus programs
Sometimes, third-party firewalls or antivirus programs can interfere with remote connections. To check if this is the case, temporarily disable any third-party firewalls or antivirus programs and attempt to establish a remote connection. If the issue is resolved after disabling the software, you may need to adjust the settings or whitelist the necessary remote connection protocols.
Disable Windows Defender Firewall
If you are using the Windows Defender Firewall, try disabling it temporarily to see if it is causing the issue. Follow these steps to disable Windows Defender Firewall:
1. Press the Windows key + I on your keyboard to open the Settings app.
2. Click on "Update & Security" and then select "Windows Security" from the left pane.
3. In the Windows Security window, click on "Firewall & network protection".
4. Turn off the Windows Defender Firewall by toggling the switch under "Firewall & network protection".
4. Verify network connectivity
Check network connection
Make sure your computer has a stable network connection. If you are using a Wi-Fi connection, try connecting using an Ethernet cable to rule out any potential wireless connectivity issues.
Restart the router or modem
If the network connection is unstable, restarting your router or modem may help resolve the issue. Power off the router or modem, wait for a few minutes, and then power it back on.
By following the troubleshooting steps outlined above, you should be able to resolve the issue of remote connections being denied while dialing on your Windows 10 computer. Remember to check the Remote Desktop settings, verify the Remote Desktop Protocol, check for conflicting software, and verify network connectivity. If the issue persists, it may be helpful to seek further assistance from Microsoft support or an IT professional.